Are you passionate about technology and want to contribute to a company at the forefront of transportation innovation? KeepTruckin, a leader in connecting AI and computer vision to improve the safety and productivity of businesses using vehicles, is looking for a competent IT Support expert to join their dynamic team. With over one million drivers and 100,000 businesses relying on KeepTruckin’s integrated platform, now is your chance to be a part of a company that is changing the way industries work.

Location: Islamabad

About KeepTruckin:

KeepTruckin has a passion to increasing road safety and operational efficiency across several trillion-dollar businesses. KeepTruckin is a Forbes Cloud 100 company, a Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to effort. We are dedicated to building a workplace where hard effort is rewarded and humility inspires innovation.

Key Responsibilities:     

• Building Relationships: Establish and maintain strong relationships with teams across the organization to ensure seamless IT support.
• Network Equipment Management: Gain hands-on experience with network communication equipment, including routers, switches, firewalls, wireless controllers, and access controls.
• MDM Solutions Expertise: Utilize and manage MDM solutions such as Microsoft Intune, JAMF, and Workspace One.
• Multi-OS Troubleshooting: Handle installation and troubleshooting across various operating systems.
• Networking Knowledge: Apply your understanding of IP networking and routing protocols to provide Level-1/2 support and troubleshoot network issues.
• Customer Issue Resolution: Take ownership of customer-reported issues, research and diagnose problems, and work toward quick and effective resolutions.
• Stakeholder Coordination: Collaborate with vendors and internal teams to resolve customer issues and ensure SLA compliance.
• SaaS Application Understanding: Familiarize yourself with SaaS applications like OKTA, G-Suite, Slack, Better Cloud, and Atlassian.

What We’re Looking For:        

• Education: A Bachelor’s degree in Computer Science or a related field.
• Experience: 1-3 years of IT support experience, with a strong focus on customer handling and technical troubleshooting.
• Certifications: CCNA & CCNP, MCITP, Office 365 certifications are preferred.
• Skills: Strong communication skills, both written and verbal, and a proactive approach to following up on customer issues.
• Flexibility: Willingness to work flexible hours to meet the needs of the business.
• Call Center IT Support: Experience in a call center IT support environment is a plus.

Join KeepTruckin:

At KeepTruckin, diversity and inclusiveness are important to what we believe. We invite people from various backgrounds, experiences, and perspectives to help us achieve our aim of saving lives on the road and enhancing sectors that keep our economy moving.

If you are eager to advance your IT support career and be a part of a company with a meaningful effect, KeepTruckin is the place for you. Apply today to join a team that values intelligence, humility, and hard work.

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